FAQ - Frequently Asked Questions
Address Book
What file types are allowed for importing Address Database?
How can I save an address to the address book on the fly for future shipments?
How can I edit address in the address book?
What is the file layout for address book import?
Digital Wallet - Billing questions
Can I Add a credit card as a method of payment for my digital wallet?
When will I be billed for my printed label?
When will I receive a refund of my voided or canceled Label?
Is there an invoice or receipt for the funds we added to the Digital Wallet
Carrier Accounts
How do I add my UPS Account so I can see my rates?
How do I add my Fed-Ex Account so I can see my rates?
Shipping
How can I print a USPS 1st class stamp
How do I ship future dates?
What is the file type and layout for Order Imports?
How do I import Multiple Orders into OnShip Elite
How do I add carrier insurance to a shipment?
How do I schedule a carrier pickup thru OnShip Elite?
General
Can I Add a Desktop shortcut for OnShip Elite (Windows Only)
What Digital Scales are compatible with Onship Elite?
User Accounts
How do I Change the Password on my Account?
What file types are allowed for importing Address Database?
How can I save an address to the address book on the fly for future shipments?
How can I edit address in the address book?
What is the file layout for address book import?
Digital Wallet - Billing questions
Can I Add a credit card as a method of payment for my digital wallet?
When will I be billed for my printed label?
When will I receive a refund of my voided or canceled Label?
Is there an invoice or receipt for the funds we added to the Digital Wallet
Carrier Accounts
How do I add my UPS Account so I can see my rates?
How do I add my Fed-Ex Account so I can see my rates?
Shipping
How can I print a USPS 1st class stamp
How do I ship future dates?
What is the file type and layout for Order Imports?
How do I import Multiple Orders into OnShip Elite
How do I add carrier insurance to a shipment?
How do I schedule a carrier pickup thru OnShip Elite?
General
Can I Add a Desktop shortcut for OnShip Elite (Windows Only)
What Digital Scales are compatible with Onship Elite?
User Accounts
How do I Change the Password on my Account?